Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team at htws.uk, what we can help with, and what we cannot. We publish research-based guides and reviews about betting sites not on GamStop. We are an independent information site, not a bookmaker, so we cannot access your betting account or settle disputes on a bookmaker's behalf.
Where to find our contact details
Use the contact route shown on this page or in the site footer when the site is live. We have not published a phone number or postal address here, and we will not ask you to send passwords, card numbers or identity documents to us by any channel. If a message claiming to be from us asks for those, ignore it.
No named author or editor is listed for this page. Messages are handled by the editorial team as a whole.
What we can help with
- Corrections: if a bonus term, payment method, minimum deposit or licence detail on a page looks out of date or wrong, tell us. Include the page, the statement and, if you can, a link to the bookmaker's own terms.
- Questions about our reviews: how we assess wagering requirements, withdrawal limits or verification rules, or why a site is ranked where it is.
- Feedback and topic suggestions: for example, a sport, bet type or payment method you would like explained, such as each-way betting or Apple Pay availability.
- Business and partnership enquiries: introduce your organisation and what you propose. Commercial relationships do not buy ranking position.
What to include in your message
- The page address or title you are writing about.
- What you think is wrong or what you want to know.
- Any evidence, such as the bookmaker's published terms and the date you read them.
- Your preferred name for a reply. You do not need to share account details.
We aim to read every message. We have not set a guaranteed reply time, and we may not be able to answer every question individually, but accurate correction reports are taken seriously.
Problems with a bookmaker: who to contact instead
If you have a withdrawal delay, a voided bet, a bonus dispute or a verification (KYC) request you disagree with, start with the bookmaker's customer support and use its formal complaints procedure. Keep screenshots, dates, bet slips and chat transcripts.
Be aware that complaint routes differ. Operators licensed by the UK Gambling Commission must offer access to an approved alternative dispute resolution service. Sites holding only an overseas licence may not, and their regulator's route may be harder to use or slower. Check the licence details and complaints terms in the site's footer and terms before you deposit. We cannot intervene in a dispute, and we cannot promise any outcome.
Some of the offers on our lists are quoted in euros or dollars rather than pounds, so check currency conversion and fees before you deposit. Our guide to trusted non GamStop casinos covers the wider casino side of these brands.
If gambling is causing you harm
Please do not wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, with a webchat on its website. If you registered with GAMSTOP to protect yourself, think carefully before using sites outside it, because they sit outside that safeguard. Deposit and loss limits, self-exclusion tools and gambling blocking software can help, and your bank may offer gambling blocks on cards. You must be 18 or over to gamble.
How we handle your information
We only use what you send to respond to you and to check or improve our content. Please share the minimum needed. We are not able to give personal betting advice, tips tailored to your finances or any guarantee of winnings or withdrawals.
Disclosure
We may earn commission if you use certain links on this site. That does not decide our rankings, and it does not change how we handle corrections or complaints from readers. Details on the offers listed were last checked on 1 October 2026, and bookmaker terms can change without notice.